SnoreLess Support
We're here to help you get the most out of your training
📧 Contact Us
Have a question or need assistance? We're here to help!
- Email: shaozhen008@gmail.com
- Response Time: Within 48 hours (usually faster)
- Languages: English, Chinese (Simplified)
❓ Frequently Asked Questions
Q: How long should I practice each day?
A: Each training session takes about 5 minutes. We recommend practicing twice daily (morning and evening) for best results. Consistency is more important than duration.
Q: When will I see results?
A: Results vary by individual. The exercises are designed to strengthen oropharyngeal muscles over time. Consistent practice is key. This is a fitness app, not a medical treatment, so results depend on many factors including your consistency and individual physiology.
Q: Is this app a medical treatment?
A: No. SnoreLess is an exercise guidance app for educational and fitness purposes only. It does not diagnose, treat, cure, or prevent any medical condition. If you have health concerns, please consult a healthcare professional.
Q: Can I use this app if I have sleep apnea?
A: If you have sleep apnea or any medical condition, please consult your healthcare provider before starting any exercise program. This app is not intended to treat medical conditions.
Q: How do I set up daily reminders?
A: Go to Settings → Reminder Settings. Enable reminders and choose your preferred time. Make sure you've granted notification permissions to the app in your device settings.
Q: My reminders aren't working. What should I do?
A: 1) Check that notifications are enabled in iOS Settings → SnoreLess → Notifications. 2) Make sure reminders are enabled in the app settings. 3) Try disabling and re-enabling reminders. 4) Restart your device. If the issue persists, contact us.
Q: Can I export my training data?
A: Currently, all data is stored locally on your device. If you enable iCloud backup on your device, your app data will be backed up to your personal iCloud account.
Q: What's the difference between free and premium?
A: The free version includes beginner exercises (Days 1-7). Premium unlocks intermediate and advanced exercises (Day 8+), detailed analytics, and additional features. See the Premium screen in the app for details.
Q: How do I cancel my subscription?
A: Subscriptions are managed through your Apple ID. Go to iOS Settings → [Your Name] → Subscriptions → SnoreLess → Cancel Subscription. Cancellation takes effect at the end of the current billing period.
Q: Can I get a refund?
A: Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, find your purchase, and request a refund. Apple will review your request according to their refund policy.
Q: The app crashed. What should I do?
A: 1) Make sure you have the latest version of the app. 2) Restart the app. 3) Restart your device. 4) If the problem persists, contact us with details about when the crash occurred and what you were doing.
Q: How do I change the app language?
A: Go to Settings → Language and select your preferred language. The app supports multiple languages including English, Chinese, Spanish, German, French, and more.
Q: Can I reset my progress?
A: Yes. Go to Settings → Reset All Data. Warning: This will permanently delete all your training records and cannot be undone. Make sure you want to do this before confirming.
Q: Is my data private?
A: Yes. All your training data is stored locally on your device. We do not collect, store, or transmit your personal data to our servers. See our Privacy Policy for details.
🛠️ Troubleshooting
App Won't Open
- Make sure you have the latest iOS version
- Update to the latest app version
- Restart your device
- Delete and reinstall the app (note: this will delete your local data)
Exercises Not Loading
- Check your internet connection (for first-time setup)
- Restart the app
- Make sure you have sufficient storage space
Animation Not Playing
- This is usually a temporary issue
- Close and reopen the training screen
- Restart the app if the problem persists
Purchase Not Working
- Make sure you're signed in to your Apple ID
- Check that in-app purchases are enabled in Screen Time settings
- Restart the app and try again
- Contact Apple Support if the issue persists
💡 Tips for Best Results
Consistency is Key
- Practice at the same time each day
- Set up daily reminders
- Start with beginner exercises and progress gradually
- Follow the instructions carefully
- Don't skip days - building a habit takes time
⚠️ When to Stop
Stop exercising and consult a healthcare professional if you experience:
- Pain or discomfort during exercises
- Difficulty breathing
- Dizziness or lightheadedness
- Any unusual symptoms
📱 System Requirements
- Platform: iOS 13.0 or later
- Devices: iPhone, iPad
- Storage: Approximately 50 MB
- Permissions: Notifications (optional, for reminders)
🔄 Updates
We regularly update SnoreLess with new features, improvements, and bug fixes. Make sure to keep your app updated for the best experience.
📚 Additional Resources